B Mart

Last Updated: 17/06/2026

Welcome to B Mart. Customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be approved for purchases made through https://www.bmartworld.com/.

1. Refund Eligibility

Customers may be eligible for a refund in the following situations:

• Wrong product delivered

• Damaged product received

• Defective product received

• Missing item in the order

• Product significantly different from the description

• Order cancelled within the permitted cancellation period

• Payment deducted but order not confirmed

All refund requests are subject to verification and approval by B Mart.

2. Refund Request Timeline

Customers must report refund-related issues within:

• 48 hours of delivery for damaged, defective, missing, or incorrect products.

• 7 days of delivery for eligible non-perishable products.

Requests submitted after the applicable period may not be considered.

3. Non-Refundable Products

Refunds shall generally not be provided for:

• Opened or used products

• Products damaged due to customer misuse

• Products without original packaging

• Products purchased during clearance or special promotional sales (unless damaged or defective)

• Perishable items after successful delivery

4. Perishable Goods Policy

Due to the nature of grocery products, the following items may not be eligible for refund after delivery unless received in damaged, spoiled, defective, or incorrect condition:

• Fresh Fruits

• Fresh Vegetables

• Dairy Products

• Bakery Products

• Frozen Foods

• Fresh Food Items

Customers must provide photographs or supporting evidence when reporting such issues.

5. Payment Failure or Duplicate Payment

If payment is deducted but:

• The order is not confirmed, or

• Duplicate payment is made due to a technical issue,

customers may request a refund.

Approved refunds will be processed through the original payment method.

6. Refund Verification Process

To process a refund request, B Mart may require:

• Order Number

• Product Images

• Delivery Package Images

• Description of the Issue

• Contact Information

Failure to provide requested information may delay or result in rejection of the request.

7. Refund Processing

Once approved:

• Refunds will be initiated to the original payment method used for purchase.

• Processing may take approximately 5–10 business days depending on Razorpay, banks, payment providers, and financial institutions.

• B Mart shall not be responsible for delays caused by banking or payment networks.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, approved refunds may be processed through:

• Bank Transfer

• UPI Transfer

• Any other approved refund method

Customers may be required to provide valid bank account or UPI details.

9. Fraud Prevention

B Mart reserves the right to refuse refunds where:

• Fraudulent activity is suspected

• False claims are submitted

• Incorrect information is provided

• Product misuse is evident

10. Final Decision

All refund requests are reviewed individually.

B Mart reserves the right to approve, reject, or partially approve any refund request based on the circumstances and supporting evidence provided.

The final decision of B Mart shall be binding.

11. Contact Us

For refund-related assistance, please contact:

Business Name: B Mart

Website: https://www.bmartworld.com/

Phone: +91 7896717152

Email: rupak.alphatec@gmail.com

Address:

Hospital Road, Barkhola
District: Cachar
City: Silchar
State: Assam
PIN: 788110
India